Terms and Conditions

RETURNS

Qualified items are eligible for returns/exchanges for 5 days after postmarked delivery. 

  • Restocking Fee: A 10% restocking fee will be applied to all online returns (fee is waived for exchanges/store credit returns). 

  • Return Shipping: If you added Free Returns + Satisfaction Guarantee at checkout, your return shipping label is covered. Otherwise, you are responsible for the cost of return shipping. 

  • We reserve the right to deny returns in the case that we believe the items were used in any capacity.

  • Return time is calculated from the time your order is delivered until the time it enters the mail back to us.

  • Refunds are processed when the item is delivered back to our store. 

NON RETURNABLE ITEMS:

  • Gift Cards

  • Any item not in its original condition, is damaged or soiled for reasons not due to our error

  • Any item that is noted as a Final Sale

  • Seasonal Sale products

  • Hemmed Denim

FOR IN STORE PURCHASES

The return of new, unaltered, undamaged, and unworn (aside from being tried on for size) items may be returned for a store credit or exchange within 7 days of purchase. Jeans or pants which have been hemmed or altered by us or any other parties are ineligible for return. Items must have appropriate tags. 

 

FOR ONLINE ORDERS

The return of new, unaltered, undamaged, and unworn (aside from being tried on for size) items may be returned for a refund, store credit or exchange and the returning item should be “postmarked” back to us within 5 days of receiving the item. Jeans or pants which have been hemmed or altered by us or any other parties, or unwashed jeans which have been soaked or washed after being purchased, are ineligible for return.

Items should be returned in their original packaging (if applicable) and with the original tags. 

If order contains multiple items from different locations (some items will either ship from New York or Denver), you will be prompted to submit separate returns for each location.

To start a return, visit our returns portal and enter your order number and email.

DISCOUNTED ITEMS AND PROMOTIONAL OFFERS

Discounted items are subject to availability. Online orders that are unable to be fulfilled can be adjusted, cancelled or refunded. Discounted items that are noted as "All Sales Final", "Final Sale" or the like, are not eligible for return or exchange. Items purchased during a store wide promotional Sale are returnable as per our standard return policy. In the case of purchases made with a multiple tier discount or bulk discount: If item(s) are returned, cancelled or exchanged and it brings the merchandise total below the offer’s qualifying level, then the qualifying offer will be applied, and/or the offer’s value will be deducted from the refund.

FREE RETURNS + SATISFACTION GUARANTEE

We’ve partnered with Redo to give our customers the best possible post-purchase experience. At checkout, you have the option to add Free Returns + Satisfaction Guarantee—an optional, low-cost add-on that covers both your return shipping and your package in transit.

Free Return Shipping

  • If you added coverage, your return shipping label is included at no cost for any eligible return, exchange, or store credit request.

  • Coverage applies to your entire order—you don’t need to add it per item.

  • If you did not add coverage, you can still return eligible items, but the cost of the return shipping label will be deducted from your refund or store credit.

  • Coverage does not waive the 10% restocking fee on refunds, and does not extend the return window or make otherwise ineligible items returnable.

  • Coverage cannot be added to an order after it has been placed, is non-refundable, and is not included in store credit or refund totals.

Package Protection

If you added Free Returns + Satisfaction Guarantee at checkout, your package is protected while in transit.

  • If your package is lost, stolen, or arrives damaged, submit a claim through our returns portal and, upon approval, you will receive a same-item replacement at no extra cost.

  • Claims must be submitted within 30 days of the delivery date.

  • Replacements are subject to availability. If the item is out of stock, you may be offered store credit or a refund.

  • Orders without coverage are not insured against loss, theft, or damage once they leave our store. Blue in Green does not assume responsibility for lost, damaged, or stolen packages without coverage.